3. Answering rude and/or ignorant questions with a smile on your face.
The fact of the matter is, many cultures often conflict when it comes to right & wrong.
For example, in some cultures, in order to understand how to address someone properly, you need to know their age and marital status. However, in other cultures, asking someone’s age, or any other personal questions can be considered incredibly rude.
In addition to clashing cultural faux-pas, many travelers have limited access to non-biased information about other parts of the world.
This means they arrive on tour with preconceived notions and expectations.
It is only when guides are empathetic to the reality that their guests often look at the world through an entirely different lens than they do, that they can take questions objectively (and non-personally).
I’m a big proponent of guides’ responsibility to use their educational platform for good.
However, the best of guides understand how to read their audience, and how far they’ll be able to expand their horizons within one experience.