3. Could you have done something differently?
If you’ve moved onto this step, good on you for taking responsibility for the bad review.
Even if it hurts a little bit.
Now let’s look at it practically, without being too hard on yourself.
Could you have done something differently?
Spend a few minutes brainstorming and make a list of any alternative solutions you could have done at the moment.
Try to really think outside the box (even unrealistically, for example, if you had an extra $100, could you have solved the issue somehow).
This exercise is simply to get you thinking.
We’ll never know if these would have actually prevented the bad review, of course, it’s just an exercise to show you that you’re not completely powerless in preventing a bad review.
Now, look at your list.
Why didn’t you use one of these solutions?
Was it simply because you didn’t think of one at the time (good news, now you have the list!)?
Or was it because you didn’t have the resources, time, help, etc to achieve one of the solutions?
Is there something you can change to make that solution possible next time?
Once you’re done thinking, move on to Step #4.